HUMAN SUPPORT
How can we help?
Your artwork stays on your device. Your support request comes directly to the developer.
QUICK ANSWERS
Start here.
How do I restore a purchase?
Open Styles, scroll to the bottom, and choose Restore Purchases. Make sure the device uses the same Apple Account that made the purchase.
Sound or haptics stopped after returning to the app.
Check Arc Sound and your device volume, then touch the metal again. Haptics require a supported physical device and may be affected by system settings. If it continues, tell us your device and iOS version below.
How do I delete my artwork?
Delete individual pieces from Gallery. Reset Metal Surface clears the current canvas after saving it. Removing the app deletes its remaining local artwork and settings.
Why does Save to Photos ask for permission?
ARC / THERAPY requests Photos access only when you explicitly save an export. You can review or revoke this permission in iOS Settings.
Is there an alternative to touch and hold?
Yes. Enable Tap-to-Latch Arc in Settings, then use the Start Arc and Stop Arc buttons on Free Arc. This supports VoiceOver and Switch Control workflows.
CONTACT THE DEVELOPER
Send a support request.
All fields marked “required” are needed so we can respond. Device and app-version details are optional but helpful for technical issues.
Developer contact
ARC / THERAPY is developed by Mikhail Fedorov / Fruskate in Bishkek, Kyrgyz Republic. The form above is the official support channel for app issues, feedback, accessibility, purchases, and privacy requests.
General Fruskate contact information